Frequently Asked Questions

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How does insurance and insurance reimbursement work?

  1. If you are a performer and you have an open workers’ comp case, we are happy to see you!

  2. Otherwise, we are an out of network clinic. Here are a few things to know about that:

  • If you have out of network benefits, we are happy to submit to your insurance on your behalf. Just fill out this form and we will upload your insurance information to our files and submit.

 

 

 

 

  • If you don’t know whether or not you have out of network coverage, we can check for you. Fill out this form and we will submit it to our billers so they can check on your benefits

  • At the end of each session, you’ll be responsible for paying the fee for your session.  You’ll be responsible for paying this fee regardless of whether or not you have out of network coverage.

  • If and when you are reimbursed for sessions, you’ll receive a reimbursement check. Important to note:

    • Sometimes the check will be made out to FlySpace. If it is, we will be responsible for reimbursing you.

    • Sometimes the check will be made out to you. If it is, you’ll receive a check directly or in some cases your check will be sent to the clinic. Either way, we’ll be sure it gets back to you in a timely fashion


Scheduling a session

  1. All patients can schedule, reschedule and cancel their own sessions online via the link below.

  2. If you are a new patient or you are coming in for a new injury, you should sign up for an initial evaluation.

  3. The schedule is open 30 days in advance meaning you can schedule out for 30 days.

**Note the schedule has been filling up rather quickly. We suggest booking sessions as far in advance as possible

Do I need a script from an MD?

  1. NY has direct access and both Marissa and Jessi have been practicing for more than three years so they can see patients for treatment without a PT script.

  2. That being said, according to NY law, the patient will need to obtain a script from their MD after 10 treatments or 30 days-whichever comes first. So if you’re planning to be seen for a prolonged period, you’ll need to visit an MD and obtain a script. After this time-period, you will be responsible for supplying FlySpace with an up-to-date script.

  3. If you need a referral to an MD, the FlySpace team is happy to point you in the right direction!

What happens if I am feeling sick, but still want to check in for my appointment?
If you are feeling ill and need to pivot to a telehealth session, please message us ASAP either via email or by phone/text. We can see you for a virtual session if you are in: CT & NY. Marissa can see you if you’re in VA as well.


What should I wear to my appointment?

If you are coming to the clinic for a lower body injury, please bring shorts. If you are coming for an upper body/neck injury, please bring a tank top. If you are coming for a back injury, please bring clothing we can easily work around to see your back. You’re welcome to change on premises.

Clinic Address:

125 W 72nd Street, Room 5FNew York, NY 10023

Clinic Phone:

646.475.0907

Patients can use this number to call or text. It is a HIPAA compliant line

Do you have a waitlist?

If you cannot schedule yourself for the dates and times you'd like, you're welcome to put yourself on our waitlist. Simply email our front desk assistant, Kelsey, at info@flyspacept.com with your preferred dates/times for sessions and we will let you know if anything opens up!